Our latest articles and podcasts about artificial intelligence and how it's transforming customer service.
Our long-time head of Product Design, Emmet Connolly, explores how AI will transform the way we design and build software, and more fundamentally how we use technology.
AI & Automation 26 min watch
Our VP of AI Fergal Reid talks about the recent history of machine learning, why the direction it’s headed in is so relevant to customer service, and how AI customer service systems will need to be built.
AI & Automation 24 min watch
Our Chief Product Officer Paul Adams talks about how AI has raised the bar for great customer service and what support teams can do to adapt to this new reality.
AI & Automation 8 min read
The new era of customer service is AI-first. Discover our vision for the future of customer service, and how AI will utterly transform every aspect of the space.
AI & Automation 25 min watch
Off Script is a new series of candid conversations with Intercom leaders, about the extraordinary AI-driven transformation we’re currently experiencing.
AI & Automation 41 min watch
In this episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and Paul Adams, our Chief Product Officer, discuss how AI is going to transform the software industry, and how startups can identify the best AI opportunities to target vulnerable incumbents.
AI & Automation 20 min read
ChatGPT has revolutionized the world’s perception of artificial intelligence – but how did we get here exactly? Explore the remarkable advancements and milestones in natural language processing that led to this groundbreaking innovation.
