What is Fin AI Agent?

Fin AI Agent is more than an AI chatbot: using the most sophisticated AI language models, it instantly resolves customer issues across channels with accurate, conversational answers based solely on your support content.

You can start using Fin AI Agent quickly without using any code or complex configurations.

Fin AI Agent is enabled and customized through Workflows, offering you the best control and flexibility. Fin can pass a conversation to an existing Workflow to triage, or a Workflow can pass to Fin to step in and offer support whenever you want.

Fin AI Agent can provide AI-generated answers using a wide variety of content sources, including:

As your support content gets better, Fin does too—along with its resolution rates.

For even greater control over the response Fin AI Agent provides, you can create Custom Answers with follow-up actions and rules to take each customer down the right path.

Fin AI Agent is supported across multiple channels, including email and Messenger chat (web, iOS, and Android), as well as WhatsApp, Facebook, Instagram, and SMS.

Fin AI Agent has built-in safeguards to ensure it answers questions based solely on your support content, dramatically increasing accuracy and reducing “hallucinations". But you can also keep an eye on your new AI agent and view Fin's conversations on the Help Desk.

You’ll have access to an AI Agent report where you can clearly see how Fin is impacting your deflection and resolution rates.

Fin AI Agent holds complete support conversations with your customers in multiple languages. It understands complex queries, asks clarifying questions, and explains complicated subjects clearly.

Manage your Fin AI Agent usage with automated email notifications when Fin hits a certain number of resolutions, and set up a limit to your AI agent spending so you're always in control.