Strategies for providing next-generation service for today’s customers
Customer Service 2 min read
In our latest “Response Time” interview, we ask Sam Miller, Support Operations Manager at Dental Intelligence, about the most valuable thing their job has taught them, what they wish people knew about working in customer service, and more.
Customer Service 4 min read
In our latest “Response Time” interview, we ask Laura Bedoya, Technical Support Manager at Vitally, about the best thing a customer has ever said to them, which celebrity would be really great at their job, and more.
Customer Service 23 min watch
In this episode of The Ticket podcast, we explore the best strategies to ensure your customer service representatives are fully bought-in as you transition to AI-first customer service.
Customer Service 3 min read
To secure customer loyalty, your customer service needs to be remarkable. Here are four ways to stand out and stick in people’s minds.
Customer Service 4 min read
In our latest “Response Time” interview, we ask Hilary Lawrence, Customer Support Operations Manager at Agorapulse, what they wish people knew about working in customer service, which celebrity would be great at their job, and more.
AI & Automation 26 min watch
Our VP of AI Fergal Reid talks about the recent history of machine learning, why the direction it’s headed in is so relevant to customer service, and how AI customer service systems will need to be built.
Customer Service 15 min watch
As AI takes over more manual tasks, customer service teams have the opportunity to play a more strategic role and contribute to achieving broader business goals.
Customer Service 2 min read
Most customer service leaders are convinced that AI will help them work more efficiently, but some are still concerned about how it might affect the customer experience. Here are some tips to control how you introduce AI.
Customer Service 2 min read
In our latest “Response Time” interview, we ask John Wisnieski, Customer Success Operations Manager at ArcSite, about their greatest productivity hack, what they wish people knew about working in CS, and more.