Product & Design 4 min read
Beware of icebergs
When a customer asks for a new feature, it’s quite often something that makes perfect sense. My heart says “Sure…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 2 min read
Data Visualisation in Web Apps
A dashboard is a single screen showing the status of an application. At a glance you should see what’s going…
News & Updates 1 min read
Recent new features in Intercom
We’ve had a phenomenal response to the product since we began our private beta back in June. It has been…