Product & Design 6 min read
What you should know about private betas
Private betas are great for controlling access to a product as you tweak it. They work best when your product…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 9 min read
Interview: Bob Moesta (Part 2 of 2)
The second part of our interview with Bob Moesta discusses topics specific to start-ups. We look at how a start-up…
Product & Design 1 min listen
Interview: Bob Moesta (Part 1 of 2)
For your product to succeed, you have to understand the mechanisms of value. What’s valuable, and when? A recent post…
News & Updates 1 min read
Welcoming Darragh Curran
Two months ago, Darragh Curran tweeted to help us find a Senior Ruby Engineer. Today, we’re delighted to welcome him…
News & Updates 1 min read
Intercom raises $1M
Our goal with Intercom is to provide a product for every single web business to help them proactively build and…
Design and Premature Optimization
Grandma’s rule has a common meaning across countries & cultures. At a simple level it’s usually understood as “eat your…
Product & Design 2 min read
Copy the Fit, not the Features
The world of start-ups is obsessed with outliers. Companies who have achieved remarkable success through a combination of their activities….
Product & Design 4 min read
Sustainable advantages for startups
In Gimmicks and Patterns I wrote that new features either become table stakes, or are dismissed as being gimmicky. As…
Product & Design 5 min read
5 ways to improve the app store for customers
As the music companies found out, distribution is about ease of use. Actions that make products harder to buy and…