Customer Service 3 min read
Ready to transform your career, customer support leaders?
CS leaders, do you want to focus on your own career growth? AI can give you more time for strategy and mentoring. Here’s how.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 4 min read
Response Time: Vol. 26
In our latest “Response Time” interview, we ask Steve Tondé, Support Desk Manager at PayShepherd, what movie robot they would choose as their AI sidekick, what celebrity would be great at their job, and more.
AI & Automation 24 min watch
Off Script: Into the future with AI-first Customer Service
Our Chief Product Officer Paul Adams talks about how AI has raised the bar for great customer service and what support teams can do to adapt to this new reality.
Customer Service 21 min watch
The Ticket: Exploring customer service career paths in the age of AI
Discover how AI is transforming the day-to-day work of support agents and creating entirely new roles and career paths for them to explore.
AI & Automation 4 min read
AI skepticism is giving way to curiosity among customer service teams
There is an understandable level of anxiety among support teams about the impact AI is going to have on staffing levels in the customer service industry – but we’re already seeing the real-world benefits for support reps.
Customer Service 25 min watch
The Ticket: Unpacking the impact of AI on CX with PartnerHero’s Mercer Smith
Across CS and CX, there’s a lot of discussion happening about what role humans will play in the human-AI partnership. Mercer Smith joins us to discuss it all.
AI & Automation 20 min watch
The Ticket: Moment of truth – Fin AI Copilot in practice
Learn how Fin AI Copilot is changing the way Intercom’s Customer Support team works, and the benefits they’re already seeing since starting to use it.
Product & Design 55 min watch
Start Good Trouble: Finding product-market fit, founder-led marketing, and getting into YC
Enzo Avigo, co-founder and CEO of analytics platform June, shares the key learnings from his entrepreneurial journey so far.
Customer Service 16 min watch
Watch our Fin AI Copilot launch event
Check out the full Fin AI Copilot announcement video – learn all about the intelligent assistant for your support team, and the future of AI-first Customer Service.