Customer Service 6 min read
How to keep and nurture customer service talent
Customer support is a career, not a stop gap. Here’s how we’ve structured our support team to ensure we nurture and retain the best customer service talent.
Ruth O'Brien
Latest posts by Ruth O'Brien
News & Updates 3 min read
Meet Intercom Community – Intercom’s customer community forum
We wanted to find a way for our customers to share their expertise and maximize the potential Intercom has to offer. Today, we’re excited to announce the launch of Interconnected – our customer community forum.
Customer Service 13 min read
How support leaders can empower their teams to satisfy, delight, and retain customers
Human support has a critical impact on customer satisfaction – and ultimately, on your company’s bottom line. Here’s why it’s so important to invest in human support as a strategic lever in your business.
Customer Service 6 min read
Your growth requires taking risks with your hiring strategy
There’s a key turning point for your hiring strategy in a rapidly scaling team or organization. The inflection point is…
Customer Service 5 min read
How non-technical managers can successfully oversee engineers
Conventional wisdom suggests that engineers reporting to non-technical managers can wind up being a disastrous situation. When I joined Intercom,…
Customer Service 8 min read
How to hire a great customer support rep
No matter how great the product, poor support guarantees a bad experience. As the face of your company, your support…