Customer Service 16 min watch
Watch our Fin AI Copilot launch event
Check out the full Fin AI Copilot announcement video – learn all about the intelligent assistant for your support team, and the future of AI-first Customer Service.
News & Updates
All the latest news and updates about Intercom – the product, the company and the people
Customer Service 1 min watch
Something big is coming
Learn how we’re evolving our entire customer service platform to make things easier for your customers, agents, and support managers.
News & Updates 4 min read
Announcing ‘The Ticket’ and ‘Intercom on Product’: Get the content you’re looking for
We’re revamping our newsletters and podcasts – stay ahead of the curve with the latest customer service strategies and explore the world of AI-powered software development with insights from Intercom experts.
News & Updates 2 min read
Welcoming our new President, Archana Agrawal
Introducing Archana Agrawal, our new President at Intercom. With over 16 years of experience in the software industry, she will lead our go-to-market strategy and teams, driving growth and success.
Customer Service 2 min read
Fin is now in the inbox: Meet your support team’s new AI assistant
Meeting customer expectations without modern tools is tricky and time-consuming. The power of Fin AI is now in the inbox – helping your team instantly summarize conversations, personalize replies, and automate tasks, saving them precious hours.
AI & Automation 2 min read
Announcing ‘The State of AI in Customer Service: 2023 Report’
We’re excited to announce “The State of AI in Customer Service: 2023 Report.” This report is jam-packed with insights, along with actionable tips that you can use to supercharge your support with AI, drive real business results, and have an outsized impact.
Engineering 2 min read
Why Intercom is supporting the Embroider Initiative to update Ember
Intercom is supporting the Embroider Initiative to build Ember’s next-generation build system – find out how and why we’re involved in this open-source software project.
AI & Automation 7 min read
Everything you need to know about Fin, the breakthrough AI bot transforming customer service
For support teams that care about quality of customer experience, cultivating brand loyalty, and setting themselves up for success in an AI-powered customer service world – Fin, Intercom’s AI bot, is here to help.
AI & Automation 10 min listen
Unleashing productivity: Learn how AI boosts customer service team productivity by 14%, according to Stanford and MIT researchers
What happens when AI enters the workplace? In this special episode, we dive into a groundbreaking study exploring how AI-assisted humans will redefine the boundaries of productivity.
