Customer Service 25 min watch
The Ticket: Fueling the AI machine with the knowledge it needs
Your AI engine is only as good as the help content that feeds it. Find out how we create a culture of knowledge management at Intercom.
Liam Geraghty
Latest posts by Liam Geraghty
AI & Automation 38 min watch
Intercom on Product: The evolution of product management in the age of AI
Intercom VP of Product Brian Donohue and Senior Product Manager Julia Godinho delve into the evolving landscape of product management, offering a glimpse into the challenges and opportunities that AI presents in this new era.
AI & Automation 27 min watch
The Ticket: How AI is transforming customer service tech stacks
Customer service tech stacks are fragmented and slow, but consolidated AI-powered support platforms are transforming what is possible. Discover how Intercom’s Support team is pioneering this transition.
Customer Service 24 min watch
Amplitude’s Jenna Elliott on navigating the future of customer success
Amplitude’s VP of Global Customer Success Jenna Elliott discusses the intricacies of driving customer success in today’s world – and what the roadmap for businesses aiming to thrive in this era looks like.
Customer Service 30 min watch
Understanding the changing economics of customer service in the age of AI
How are the economics of providing great customer service changing now that AI is transforming the space? In the latest episode of The Ticket, Declan Ivory and Bobby Stapleton unpack a lot of the implications of this new reality.
Customer Service 27 min watch
Making magic: Simon T. Bailey on the platinum service principles that create lifelong customers
“Be the Spark” author Simon T. Bailey shares insights on how companies can embody the principles of platinum service to create customers for life.
Product & Design 27 min watch
Intercom on Product: How to design standout products in an AI world
Discover how our product design team is applying AI at every stage of the design process in this conversation between Molly Mahar and Emmet Connolly.
Customer Service 27 min watch
Crossing the threshold: Exploring Intercom’s Customer Service Trends Report for 2024
Our Customer Support leaders explore the survey results of our Customer Service Trends Report 2024 and shed light on the ways customer service is changing.
AI & Automation 36 min watch
The future of filmmaking: Synthesia CEO Victor Riparbelli on how generative AI is transforming video
Victor Riparbelli, CEO of Synthesia, joins us to discuss how generative AI is revolutionizing video production.